Terms and Conditions

About Us

Play Pause Unwind Ltd., Company Number. 7037982
Reg. address: 52 Great Eastern Street, London EC2A 3EP
Please address all communication to the head office:
Play Pause Unwind, 49 Main Road, Hockley, Essex SS5 4QY.

Play Pause Unwind Ltd. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at relax@playpauseunwind.co.uk.

Making a Purchase by Paypal

Making a purchase by Paypal could not be easier. After you have selected any items that you wish to purchase, click on “Buy Now” and you will be asked for a few details that we need to be able to satisfy the order.

Making a Purchase by Cheque

Make cheques payable to Play Pause Unwind Ltd. and post to Play Pause Unwind, 49 Main Road, Hockley, Essex SS5 4QY, United Kingdom. Be sure to state the items you wish to buy and to enclose your name, address and email address.

Shipping and Handling

All items are shipped via post unless the order is of exceptional size in which case we will contact you prior to despatch. Postage & Packaging is £2.99 on all orders including overseas unless the order is of exceptional size in which case we will contact you prior to despatch. We cannot guarantee that overseas orders will not incur customs charges.

Delivery Schedule

We aim to despatch your order right away. We will normally send your order to you within 2 business days (5 for overseas orders). If we cannot fulfil your order immediately you will always be emailed with the option to cancel your order if you would rather not wait.

Guarantee

Any and all complaints will be dealt with fairly and efficiently. Nothing on our web-site affects your statutory rights as a consumer.

Reaching Us

If you need to reach us, please email us at sales@playpauseunwind.co.uk, alternatively, you can call on +44 (0)7776 291999 or write to Play Pause Unwind, 49 Main Road, Hockley, Essex SS5 4QY, United Kingdom.

Privacy Policy

Play Pause Unwind Ltd. are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct. We will not share your information with other parties. You can check the information that we hold about you by emailing us. Any inaccuracies will be deleted or corrected promptly. Your personal information will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. Your information will not be transferred outside the EEA.